SPEDIZIONI E RESI
Spedizioni
Free Shipping Worldwide.
All orders are Made to Order with a production time between 2-5 business days and therefore will be shipped within 5-7 working days from the time of the order and can therefore be expected within 10 business days.
If your order is urgent, please make sure to specify during the Checkout process and if you have a special request, please contact customercare@stellazwieb.com
You will receive a tracking number with your order confirmation that you can use to track your order.
Returns and Refunds
If for any reason you are unhappy with your purchase and decide to return, it is necessary that you either send an email to customercare@stellazwieb.com, or fill out our Refund Form within 14 days. For more information regarding your Right to Withdrawl, please consult or Terms & Conditions.
Once you have received our reply, you can proceed to filling out the Return Form, which you can download here. Below are specific instructions to complete a return. Also please note that cost of shipping returned items is not covered by Stella Zwieb.
How to Complete a Return
Following the regulations stipulated by the Terms of Sales, agreed to at the time of purchase, below you will find the instructions for completing a Return:
Send e-mail to customercare@stellazwieb.com or fill out Withdrawl Form
All products returned to Stella Zwieb need to be accompanied by the Return Form available in this document, including the “Return Code” provided by Stella Zwieb;
All return packages need to be addressed to the following, Stella Zwieb S.A.S di Daniela Zwieb, all’indirizzo Stella Zwieb S.A.S di Daniela Zwieb, Via Paris Bordone, n. 18, 31100 Treviso (TV) ITALY;
In the case that more than one product, of the same order, are to be returned, it is necessary that all products are returned at the same time.
We also request that all products:
a) be in the same condition as you received them;
b) have all tags attached and unaltered;
c) are returned using the original packaging.